Return Policy
Return Policy — NoorCart
At NoorCart, customer satisfaction is important to us. We aim to provide a smooth, transparent, and reliable shopping experience. Please review our return policy carefully before placing your order on noor-cart.store.
Eligibility for Returns
We accept returns only if the product arrives:
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Damaged
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Defective
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Not functioning properly
If you receive a faulty item, you must notify us within 7 days of delivery.
Requests made after 7 days of receiving the order will not be eligible for return.
Return Request Requirements
To process your return, please provide:
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Clear photo or video showing the defect/damage
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Your order number
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Your full name and contact details
This helps us verify and approve your request faster.
Conditions for Approval
For a return to be approved:
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The product must be in original condition
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All accessories must be included
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Original packaging must be provided
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The item must not show signs of misuse or physical damage after delivery
Return Shipping
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Customers are responsible for return shipping costs
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Original delivery fees are non-refundable
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Return shipping fees are non-refundable
Refund Process
Once we receive the returned item:
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Our team will inspect the product
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You will be notified of approval or rejection
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Approved refunds are processed within 7–14 business days
COD Orders:
Refunds for Cash on Delivery orders are issued via bank transfer.
Non-Returnable Cases
We do not accept returns if:
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The product is damaged due to misuse
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The item is returned without original packaging
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Accessories are missing
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The return request is made after 7 days
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The defect is caused after delivery
Duties & Charges
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Customs duties (if any) are non-refundable
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Shipping and delivery charges are non-refundable
Contact Us
If you need assistance with a return request, please contact our support team:
Email: NoorCart@outlook.com
WhatsApp: Coming Soon
Thank you for shopping with NoorCart — Smart Living Gadgets & Everyday Essentials.